Passport and ID card

You can have your passport or identity card delivered free of charge and securely at your preferred time and address – even in the evening or on weekends. Delivery is possible anywhere in the Netherlands, except the Wadden Islands.

AMP Groep delivers travel documents for the municipality of Helmond. Here’s how it works:

Scheduling the delivery appointment

• You attend your appointment to apply for the travel document;
• During your appointment, you indicate that you want the document delivered;
• If you started your application online, you may have already chosen delivery during the process;
• We send your sealed travel document to delivery service AMP Groep; AMP Groep contacts you to schedule the delivery via their website. You choose how to receive notifications: by email or SMS.

During delivery

• You personally receive the passport or ID card;
• The delivery person opens the sealed package and verifies your identity;
• You sign to confirm receipt;
• Every family member receiving a new document must be present;
• Children aged 12 and older sign for their own document;
• For children under 12, only the parent or legal guardian signs;
• You hand in your old passport or ID card to the delivery person. If you wish to keep the old document, it will be invalidated with punched holes

Your document cannot be delivered if

• You are making an urgent application;
• Your passport contains a valid visa you still want to use;
• Your current document was lost between the application and delivery;
• You have recently become a Dutch citizen and must return your alien’s document.

Contact AMP Groep

Phone: 030 240 80 20
Customer service: AMP website

Do you need your passport or identity card quickly? Use the urgent procedure.

Call us at 14 0492 (without area code). We will schedule an urgent appointment for you.

Important information

• If your urgent application is submitted before 14:00, your document will be ready the next working day.
• An urgent application costs €59.10 extra (2025 rate).

Costs for a Dutch passport:

• For persons under 18: €65.70
• Second passport under 18: €65.70
• For persons aged 18 and older: €86.85
• Business or second passport (18+): €86.85
• Refugee or alien’s passport: €65.70

Costs for a Dutch identity card:

• For persons under 18: €42.35
• For persons aged 18 and older: €78.50
• Urgent application: €59.10 extra

(Rates for 2025)

Do you want to arrange your travel document quickly at the Huis voor de Stad? Follow these steps:

1. Start your application online

You can start your application online. Make an appointment, pay via iDEAL, and log in with DigiD. This is also possible if your document is lost or stolen. Click the 'Apply online with DigiD' button.

Note: The person who logs in with DigiD is the applicant. Are you applying for a document for a minor child? Then start the application with the child’s DigiD.

2. Visit the Huis voor de Stad for your appointment

Bring the following documents:

• A recent colour passport photo that meets official requirements (not older than 6 months). School photos are not accepted. Check the photo requirements on the Dutch government website.
• All your current travel documents, including expired ones.
  Do you have dual nationality? Then also bring your foreign travel document.

3. Collection or delivery

If you chose free delivery, your appointment at the Huis voor de Stad is the only time you need to be present.
Would you rather collect the document yourself? Then you can pick it up after 5 working days without an appointment.

More information about delivery options

Not applying online?

Would you prefer not to start the application online? You can only apply for a passport or ID card by appointment at the Huis voor de Stad. Make an appointment online or by phone. You can still choose between free delivery or collection without an appointment. Don’t forget your collection receipt.

Important: Payment at time of application

You pay for your travel document during the appointment. Please pay by debit card.

• Passport or ID card for adults: 10 years
• Passport or ID card for minors (under 18): 5 years

Children need their own passport or identity card to travel abroad. Children aged 14 and over must be able to identify themselves in the Netherlands. The child must be present at the appointment. Children aged 12 and older may apply for an ID card themselves. Children under 18 need parental consent to apply for a passport. There are 3 ways to provide this:

• One parent gives online consent using DigiD. Click here to fill in the online parental consent form.
• One parent or guardian attends the appointment and shows ID. The other parent or guardian must provide written consent using the form ‘Parental Consent for Child’s Travel Document (PDF, 246 kB)’ and include a copy of their ID.
• If neither parent or guardian is present, both must provide written consent using the same form and include copies of their IDs.

Are you travelling abroad with a child over whom you have no legal authority? Use the form on rijksoverheid.nl to prove you have permission from the person(s) with legal custody.

Identification requirement for children under 14

There are two exceptions: healthcare and public transport. In public transport, identification is required from age 12. In healthcare, identification is required from birth. When receiving medical care, a valid ID must be shown to the provider.

It is important to report a missing travel document as soon as possible so it can be marked as invalid in national and international systems. This prevents fraud.
You do not need to file a police report. You can report the loss to the municipality online.

• Report your missing travel document online here.

Would you like to apply for a new travel document? You must still make an appointment at the Huis voor de Stad.

Do you have Dutch nationality but are registered abroad? You can apply for or renew your travel document at the Dutch consulate or embassy in the country where you reside.

You can apply for a business passport if you travel abroad frequently. It has extra pages for customs stamps and visas. Do you regularly travel to different countries? Some entry stamps may cause issues with entering other countries. In that case, a second passport may help.
Your current passport must be valid for at least 6 more months, and you must provide proof of the need for a second passport.
More information: Rijksoverheid – second passport

No, this is not possible. Please bring a colour passport photo that meets all requirements. The photo must be recent (no older than 6 months) and resemble you well. Check the guidelines at rijksoverheid.nl.

We recommend having your photo taken by a professional photographer to avoid rejection of your application.